The trend of outsourcing in 2022 has many major changes because of the impact of the Covid-19 pandemic. Most business leaders actively seek outsourcing companies to promote the development of their businesses, meet the needs of their business. criteria: quality, flexibility and especially taking advantage of new technology in this difficult situation.
This shift in outsourcing trends will last in the coming years and that’s why we need to look back at the 2022 outsourcing trends to discuss and summarize the innovations that might happen in 2023.
1. Overview of the outsourcing trend in 2022
Outsourcing company is considered as one of the preeminent solutions chosen by many businesses to increase their competitive advantage through the ability to reduce operating costs, allowing employees to be flexible and save working time. .
Because of these advantages, businesses have gradually joined and used outsourcing services to seize opportunities in the business market in certain industries. Outsourcing services are developing mainly in areas such as: Information technology, healthcare, accounting and a few other fields.
Indicators are assessed in each industry:
– IT outsourcing spending will be 519 billion USD in 2023, an increase of 22% compared to 2019
Business process outsourcing (BPO) spending will grow to $212 billion by 2023, up 19% from 2019.
– The HR outsourcing market is about 19.38 billion USD by 2023.
Let’s take a look at a few predictions about the 2023 outsourcing trend drawn based on the overall situation in 2022:
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Prioritize service quality
Good service quality is a top factor that many customers are particularly interested in, so outsourcing companies need to focus on their ability to execute projects. To do this, they need a team of skilled employees, the ability to apply advanced technology, high expertise… However, the above criteria require a lot of potential in terms of budget, time… of the business.
Therefore, companies choose outsourcing services as a way to save time and optimize costs. Furthermore, software outsourcing allows companies to provide their customers with customized solutions by an outsourcing company that is more likely to have the time, expertise, and resources required to customize the solutions as an internal group.
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Ensure continuity of cooperation
Before the pandemic, businesses preferred to work with multiple outsourcing companies at the same time. But now, most businesses tend to combine with an outsourcing company to maintain a strong and sustainable strategic partnership. (According to Cambridge University)
Moreover, businesses also believe that choosing only one outsourcing organization allows them to easily ensure business continuity and save significant costs. The reason is that changing outsourcing companies often can disrupt business operations.
In addition, in cases where it is necessary to expand the scope of work in the contract, the outsourcing company will easily meet the requirements and help businesses maintain business operations.
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Hire the right talent
According to ManpowerGroup’s 2022 survey, about 75% of employers have difficulty finding talent in the US, especially those with new technology expertise. According to another Gartner survey in 2021, the talent shortage in the tech sector is the biggest barrier to the adoption of 64% of modern technology in areas like networking and security.
It takes a lot of time to improve the professional skills of internal teams, so businesses choose outsourcing companies to take advantage of their specialized talents. Through the selection of an outsourcing unit with a team of skilled human resources, a business can easily access specialized knowledge that their internal lack of.
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The ability to use modern technology
Regular technology updates are a challenge for many businesses. For outsourcing companies, they will be firmly equipped with professional knowledge as well as constantly updated with new changes related to the field they are developing.
For software outsourcing companies, businesses can easily exploit resources as well as apply new technologies from the outsourcing team. This means that their business situation will promptly respond to today’s rapidly changing technology development trends.
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Accelerating the growth of startups and small businesses
Startups and small businesses should take advantage of outsourcing services to access the best talent and tools at an economical price, especially repetitive tasks to save money. time and money. Moreover, small companies are also less likely to have experienced employees because of limited budgets to attract talent. Therefore, using outsourcing services allows them to access the best talent.
According to a survey by Clutch, 90% of US small businesses plan to use outsourcing services by 2022, up 10% from 2021. And this index will continue to increase in 2023 with the potential to explode in different industries.
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Prioritize cost reduction
According to Deloitte’s global survey in 2021, 88% of surveyed businesses said that the ability to optimize costs is the goal they care about when choosing an outsourcing company. This is evident as the pandemic unfolds.
On the other hand, outsourcing companies also said that customers want flexibility, scalability and technology support, but the low operating cost factor when working with an outsourcing company is still the deciding factor. main. And this trend is likely to continue in 2023, when the world economy is still in recession and recovering from the pandemic.
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Transparency in the working process between the two parties
Over the years, the majority of enterprises have agreed to the implementation ideas of the outsourcing company without any proposals. This has caused misunderstandings between the two parties during project implementation. Therefore, at present, the need for transparent communication with outsourcing companies is increasingly focused to improve the quality of work and projects.
2. Conclusion
Through the above information, outsourcing companies can capture customer behavior as well as equip themselves with the most suitable requirements for the market, to ensure that the expectations of customers and partners are met.
As an organization providing outsourcing services, gumi Solutions constantly monitors the economic situation, understands the needs of customers… to ensure that the project implementation process meets the following criteria:
– Cost optimization
– Commitment to Japanese quality
– Provide talented, highly specialized, experienced resources who can use many languages
– Transparent and clear working process
With gumi Solutions, human resources are the key factor to decide the success of a project. Therefore, gumi focuses on developing talented human resources through training sessions, improving knowledge about new technologies, enabling employees to participate in short/long-term courses, and organizing ISO certification.
If you are interested in outsourcing services, please contact gumi Solutions immediately for support and advice on more useful project implementation ideas.
Contact information :
gumi Group Co., JSC
Website: https://gumisolutions.com
Fanpage: https://www.facebook.com/gumisolutions
Email: contact@gumiviet.com
Hotline: 028 3620 6782
Adress: 290/26 Nam Ky Khoi Nghia, Vo Thi Sau Ward, District 3, City. Ho Chi Minh[/vc_column_text][/vc_column][/vc_row]
